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Patient Communication Insight
The Patient Communication INSIGHT (PCI) program is a voluntary, structured, hands-on initiative that focuses on improving communication and engagement between providers, patients, and their families in ambulatory care settings.

Jun 17, 2022
RCA2: Panel Report on Improving Root Cause Analyses and Actions to Prevent Harm
James P. Bagian, MD, PE, member of The Doctors Company Board of Governors, co-chaired a panel with the National Patient Safety Foundation to improve how we can learn from adverse events and unsafe conditions and take action to prevent their occurrence in the future.

Mar 07, 2023
Building a Culture of Safety in Healthcare, Part Three: Human Factors Engineering
David L. Feldman, MD, MBA, FACS, Chief Medical Officer, The Doctors Company and TDC Group; Senior Vice President, Healthcare Risk Advisors
In the third installment of his four-part series on safety culture, Dr. David Feldman discusses the benefits of human factors engineering.
From The Doctor’s Advocate

Oct 30, 2023
Should You Offer Your Services as a Paid Clinical Expert?
Richard Cahill, JD, Vice President and Associate General Counsel, The Doctors Company
Consider these key questions before deciding to accept the role of paid expert witness. Functioning as an expert witness is not a role to be entered into lightly.

Mar 04, 2024
Combating Workplace Violence in the Healthcare Office Practice
Julia N. Goldman, JD, Associate Attorney, Goldman Law Firm
Attorney Julia Goldman outlines strategies for implementing an effective plan to combat workplace violence.
From The Doctor’s Advocate

Feb 01, 2023
The Doctors Company’s Commitment to Addressing Clinician Burnout
We are committed to helping reverse the trends associated with clinician burnout by sharing information and tools that address some of the known causes.

Jun 22, 2022
Patient Safety in Dentistry: Managing Adverse Events in the Practice Setting
Sue Boisvert, BSN, MHSA, DFASHRM, Senior Patient Safety Risk Manager, The Doctors Company, and Jon Pellett, Attorney, Pennington, PA
When an adverse event occurs in a dental practice, providers and staff must be prepared to respond appropriately. A well-managed response includes caring for the patient, investigating the event, taking necessary action, and reporting the event appropriately as required.

Mar 13, 2023
Patient Safety Strategies for Gastroenterologists
Lisa McCorkle, MSN, CPHRM, Senior Patient Safety Risk Manager, The Doctors Company
Gastroenterologists can reduce potential liability with strategies that include conducting a thorough preprocedure patient evaluation and matching the facility and setting to the patient.

Professional Education
Missed Medical History Leads to Adverse Outcome (Claims Corner)
The Doctors Company has identified patient assessment issues and communication failure between providers as key contributors to malpractice claims. This dental case study describes how inadequate patient history taking and poor communication can lead to an adverse patient outcome. The lessons learned in this course are applicable to all healthcare professionals.

Jun 18, 2024
Choose Your Most Important Quality Measure, Examine for Equity, and Begin
Mark D. Smith, MD, MBA, Clinical Professor of Medicine, UCSF; Founding President, California Health Care Foundation
Guest author Mark D. Smith, MD, MBA, considers the connections between equity and high-quality care and offers strategies for prioritizing efforts.
From The Doctor’s Advocate