Professional Education
Failure to Diagnose Congenital Asplenia Results in Tragic Patient Outcome
(Claims Corner CME)
Referral process system failures can contribute to delayed diagnosis of serious conditions which can lead to severe consequences for patients. Problems can arise when referral is needed but is not initiated properly or timely, when the specialist does not ensure their recommendations are fully and clearly communicated back to the referring clinician, when the referring clinician does not understand or act on the specialist’s recommendations, or when the referring office fails to track their open referrals to ensure they have received all consultation reports. This program will examine a malpractice case involving all the above referral-related deficiencies, leading to a catastrophic result for the patient and significant liability for the involved clinicians. Risk management strategies will be provided for any practice to improve the referral process and to prevent similar tragedies from occurring.
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Jan 04, 2023
Effective Patient Communication: Strategies for Challenging Situations
Poor communication often results in poor treatment outcomes and patient dissatisfaction. Our patient safety and risk management guide provides expert strategies and guidance that can help you improve communication with patients and families.
May 15, 2020
Plastic Surgery: Frequently Asked Patient Safety Questions
Our experts answer questions from plastic surgeons, addressing issues such as patient selection and managing patient expectations.
2020 Community Investment Annual Report
It was clear that 2020 was an extraordinary year, as our members and all healthcare providers dealt with conditions more fitting to a battlefield than healthcare. But as our members met and exceeded the challenges, we were also proud to see our employees and nonprofit partners rise to meet the needs of our communities.
Jul 28, 2023
Quick Check: Telehealth Care
Using our Quick Check tool can help you minimize potential liability risks associated with telehealth care.
Mar 22, 2022
Reduce Clinician Burnout and Improve Well-Being With People-First Leadership
Solving burnout requires a comprehensive organizational commitment and people-first leaders who have the tenacity to change systems and deliver solutions.