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Jul 13, 2022
Malpractice May Be Negative, but Its Data Can Generate Positive Results
David L. Feldman, MD, MBA, FACS, Chief Medical Officer, The Doctors Company and TDC Group
We can leverage malpractice data to target and drive investment in patient safety efforts. Malpractice data shows us very clearly that good communication and teamwork are vital to preventing adverse events and malpractice claims—while also dramatically improving working conditions and enhancing patient safety.

Video Oct 12, 2022
What Not to Do: Telehealth Lessons Learned (Technical Considerations)
In this video, created in partnership with Candello, experts address picking and setting up a virtual care system, conducting privacy and security audits, integrating the care system with the EHR, camera and microphone choices, preparing patients for virtual visits, and how to troubleshoot technology issues during telehealth calls.

Mar 07, 2025
EHR Interoperability and Artificial Intelligence: Don’t Put the Cart Before the Horse
Daniel Kent Cassavar, MD, MBA, FACC, Medical Director, The Doctors Company and TDC Group
Healthcare practitioners are ready to let AI lighten their loads—but first, we need to achieve EHR interoperability. AI can help us with that, too.
From The Doctor’s Advocate

Dec 14, 2020
Before COVID-19, Outlier Medical Malpractice Verdicts Were Rising—What’s Next?
Richard E. Anderson, MD, FACP, Chairman and Chief Executive Officer, The Doctors Company, and Leader of the TDC Group of Companies
Severity—the average cost of a medical malpractice claim—continues its relentless increase. Though severity has been rising since at least the 1970s, in recent years we have seen a sharp increase in outlier verdicts, which exceed common policy limits and often set records for their venues. Before the pandemic, nearly all states had seen these extraordinarily large awards, but whether the pace of these awards will be affected by the pandemic is unknown. Some U.S. states have adopted limited liability protections for physicians during COVID-19, but those protections may be tested in the courts.

Video Jun 10, 2024
Managing Healthcare AI Risks
Are you seeking a practical approach to managing AI-related risks in your daily practice? In this presentation originally hosted by the Florida Medical Association, Susan Boisvert highlights AI implementation examples, as well as concerns and real-world solutions.

Oct 13, 2020
Otolaryngology: Reduce Risk When Performing Diagnostic Imaging Services
Sue Boisvert, BSN, MHSA, Patient Safety Risk Manager II
Adding point-of-care imaging to an otolaryngology practice is convenient for patients and a source of revenue for the practice. It also comes with responsibility and potential risk.

Sep 09, 2024
Shoulder Dystocia Documentation: Implementing a Protocol
Pamela Willis, BSN, JD, Senior Patient Safety Risk Manager, The Doctors Company, Part of TDC Group
Shoulder dystocia claims have traditionally been among the most problematic to defend.

Professional Education
Risk Management 101 for Healthcare Professionals: Malpractice, Patient Relations, and Documentation
This is an introductory level course about basic risk management for practicing clinicians focusing on malpractice, patient communication, and documentation. Healthcare professionals new to practice and more experienced will learn the legal elements of a malpractice claim that must be proven for a plaintiff to prevail. We share communication strategies to enhance patient understanding, compliance, and satisfaction while reducing the risk of abandonment when ending patient relationships. We address the importance of documentation, share open notes strategies for success, and strategies to demonstrate quality of care and reduce risk. Documentation examples are provided, as are tips for electronic health record (EHR) and telehealth documentation.

Dec 23, 2020
Podiatry: Lessons from Malpractice Claims
Carol Murray, RHIA, CPHRM, Senior Patient Safety Risk Manager, The Doctors Company
We analyzed 162 podiatric claims to identify top allegations and factors contributing to patient injury.

October 10, 2022, ASGE
Exploring the Malpractice Claims Experience in the Ambulatory Endoscopic Units: Closed Claims, 2010-2020
The Doctors Company conducted an analysis of malpractice claims to better appreciate what motivates patients and their families to pursue claims and to gain a broader overview of system failures and processes that result in patient harm.