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Providing superior service is more than a best practice for us, it’s at the core of who we are. And according to the exceptional rankings we’ve received across multiple categories of support in our Member Experience Survey, our members agree.

February 04, 2022, Medscape
Malpractice Case: Did Misplaced Test Result Lead to Death?
In this Medscape article, find two malpractice claims case studies from The Doctors Company. One case covers a misplaced test result with a pediatrician and a cardiologist, and the other involves an obstetrician and a missed opportunity to document the risk factors with a particular patient.

Professional Education
Test Tracking and Referrals: Strategies for Advanced Practice Clinicians
Tracking of tests and consults is critically important in preventing diagnostic errors and preventing patient harm. The risk factors triggering an alleged malpractice claim were primarily related to the breakdown in clinical systems for test result management. Failures of systems often prevent providers from making timely and accurate diagnoses. Testing failures included test performance issues, misinterpretation of studies, receipt, and transmittal problems. Follow-up failures included lack of physician follow-up with the patient, referral management, inadequate provider to provider communication and patient noncompliance. 0.75 credits

May 01, 2024, ED Management
Communication Is Major Contributing Factor to ED Malpractice Claims
Jacqueline Ross, RN, PhD, Coding Director in the Department of Patient Safety and Risk Management at The Doctors Company, discusses emergency department (ED) malpractice claims that contain allegations that delayed diagnoses led to poor outcomes or death.

Mar 20, 2019
Study of Malpractice Claims Involving Children
Darrell Ranum, JD, CPHRM, Vice President, Patient Safety and Risk Management
The Doctors Company analyzed 1,215 claims filed on behalf of pediatric patients that closed from 2008 through 2017. The study is based on the claims filed against physicians in 52 specialties and subspecialties and includes an overview of the most common types of claims, expert insights into the specific elements that led to patient injury, and risk mitigation strategies.

February 05, 2024, Part B News
AI Proliferates: Coding and Chat Remain Fertile Ground, But Watch Decision-Making
Sue Boisvert, BSN, MHSA, CPPS, CPHRM, DFASHRM, Senior Patient Safety Risk Manager, Department of Patient Safety and Risk Management, The Doctors Company, part of TDC Group, discusses the benefits of AI in medical coding for streamlining processes, but emphasizes the necessity of human oversight to ensure accuracy and mitigate potential biases.

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