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Patient Billing Challenges: Frequently Asked Questions
We offer strategies to address common questions about patient billing concerns.

January 27, 2025, Chicago Magazine
Incidental Findings Can Lead to Malpractice Claims
If the ordering practitioner does not follow up, an incidental finding may lead to patient harm and result in a malpractice claim.

Mar 06, 2026
Gastric Point-of-Care Ultrasound: A Modern Approach to Managing Perioperative Aspiration Risk
Anahi Perlas, MD, FRCPC, Professor of Anesthesiology and Pain Medicine, University of Toronto
Gastric point-of-care ultrasound allows clinicians to visualize the stomach’s antrum in real time in order to preoperatively assess gastric content and pulmonary aspiration risk.
From The Doctor’s Advocate

Professional Education
Missed Medical History Leads to Adverse Outcome (Claims Corner)
The Doctors Company has identified patient assessment issues and communication failure between providers as key contributors to malpractice claims. This dental case study describes how inadequate patient history taking and poor communication can lead to an adverse patient outcome. The lessons learned in this course are applicable to all healthcare professionals.

Professional Education
Preventing Errors in Preoperative Clearance (Claims Corner)
Primary care providers (PCPs) routinely manage complex elderly patients with multiple comorbidities who require elective surgery. Errors can occur when providers are rushed, there is a lack of effective interoffice communication, and the patient has a low health literacy. Communication and care coordination issues are commonly noted among PCPs and consulting specialists. The Doctors Company has analyzed closed claims where PCPs have been held responsible for failures in surgical mismanagement, specifically preop clearance. This program will highlight the contributing factors identified in malpractice claims involving medical clearance and provide practice strategies for reducing liability risk.

Dec 05, 2025
Hospital at Home: A New Model of Care for Acutely Ill Patients
Michael J. Maniaci, MD, Director of Enterprise Virtual Care, Mayo Clinic
Hospital at Home programs have the potential to reduce costs, improve outcomes, and expand access, especially for Medicaid and low socioeconomic status patients. However, savings must be balanced with the cost of investments.
From The Doctor’s Advocate

April 29, 2024, Part B News
‘Administrative’ Fees for Patient Messages? Not if It’s About Treatment
Richard Cahill, JD, Vice President and Associate General Counsel, The Doctors Company, part of TDC Group, discusses the importance of documented policies and procedures surrounding non-medical services, like text communication, practices might charge for.

Facing Diminished Trust, Doctors Question Their Calling
A new survey of physicians by The Doctors Company confirms a familiar but deepening concern: Few physicians would recommend a career in medicine.

Using AI to Automate the Patient Referral Process
One of the greatest challenges for healthcare professionals with the rising influence of AI in healthcare is how to safely adopt the technology and integrate it into the treatment experience.

Dec 02, 2024
Continuing Education: Reducing Vaccine Liability Exposure for Pediatric Healthcare Professionals
Our complimentary for-credit course provides best practices for reducing vaccine-related liability exposures.
From The Doctor’s Advocate