Patient Billing Challenges: Frequently Asked Questions
We offer strategies to address common questions about patient billing concerns.
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Keith Neff
Keith Neff founded Neff & Associates in 1986, and the agency has focused exclusively on medical malpractice insurance since its founding. He is based in Ocean City, Maryland.
Extended Reporting Period (Tail) Coverage
For many medical professionals, extended reporting period (ERP) coverage, commonly referred to as “tail coverage,” is a vaguely familiar term that they may associate with job change or retirement.
August 06, 2026, Insurance Business
Dental Malpractice: The Paperwork Gap Costs More Than the Procedure
New data from The Doctors Company finds documentation failures generate higher average indemnity payments than technical skill errors, even though technical errors occur far more often.
Mar 06, 2026
Gastric Point-of-Care Ultrasound: A Modern Approach to Managing Perioperative Aspiration Risk
Gastric point-of-care ultrasound allows clinicians to visualize the stomach’s antrum in real time in order to preoperatively assess gastric content and pulmonary aspiration risk.
From
The Doctor’s Advocate
April 29, 2024, Part B News
‘Administrative’ Fees for Patient Messages? Not if It’s About Treatment
Richard Cahill, JD, Vice President and Associate General Counsel, The Doctors Company, part of TDC Group, discusses the importance of documented policies and procedures surrounding non-medical services, like text communication, practices might charge for.
Dec 05, 2025
Hospital at Home: A New Model of Care for Acutely Ill Patients
Hospital at Home programs have the potential to reduce costs, improve outcomes, and expand access, especially for Medicaid and low socioeconomic status patients. However, savings must be balanced with the cost of investments.
From
The Doctor’s Advocate
October 09, 2026, Becker's ASC Review
Inside Cardiology’s Malpractice Payouts
Becker's ASC Review highlights The Doctors Company's analysis of 321 cardiology malpractice claims, examining the leading negligence allegations, contributing factors to patient harm, and financial impact of claims, including the significant roles of clinical judgment, communication, and patient behavior.
Video Feb 10, 2026
Midwives: Consent, Documentation, and Practice Scope
In today’s high-pressure clinical environments, team turnover is common. Without clear communication about roles and responsibilities, misunderstandings can quickly escalate into formal complaints instead of productive dialogue.
The Role of Doctors in an AI World: What a Century of Automation Predictions Gets Wrong About Medicine
Uncertainty is the permanent condition of medicine, and managing it is a core job description of the physician. It transcends the nominal task of “matching symptoms to diagnosis” that AI genuinely excels at.
