Patient Safety in Dentistry: Managing Adverse Events
When an adverse event occurs in a dental practice, providers and staff must be prepared to respond appropriately.
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Video May 24, 2024
Alleviating the Physician Shortage
In primary care, relief is coming for overburdened physicians, as APCs are among the fastest growing professions.
September 15, 2025, Part B News
Beware of Signs of Lawsuit-Prone Patients, and Keep Documentation Professional
Rich Cahill, Vice President and Associate General Counsel for The Doctors Company, shares considerations for managing relationships with potentially litigious patients.
Patient Billing Challenges: Frequently Asked Questions
We offer strategies to address common questions about patient billing concerns.
August 05, 2024
Don’t Let Patient Disputes Escalate; Plan to Protect Yourself
Richard Cahill, JD, Vice President and Associate General Counsel, The Doctors Company, part of TDC Group, contributes recommendations for managing troublesome minor patient disputes.
Keith Neff
Keith Neff founded Neff & Associates in 1986, and the agency has focused exclusively on medical malpractice insurance since its founding. He is based in Ocean City, Maryland.
Dec 05, 2025
Hospital at Home: A New Model of Care for Acutely Ill Patients
Hospital at Home programs have the potential to reduce costs, improve outcomes, and expand access, especially for Medicaid and low socioeconomic status patients. However, savings must be balanced with the cost of investments.
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The Doctor’s Advocate
Professional Education
Missed Medical History Leads to Adverse Outcome (Claims Corner)
The Doctors Company has identified patient assessment issues and communication failure between providers as key contributors to malpractice claims. This dental case study describes how inadequate patient history taking and poor communication can lead to an adverse patient outcome. The lessons learned in this course are applicable to all healthcare professionals.
Extended Reporting Period (Tail) Coverage
For many medical professionals, extended reporting period (ERP) coverage, commonly referred to as “tail coverage,” is a vaguely familiar term that they may associate with job change or retirement.
August 06, 2026, Insurance Business
Dental Malpractice: The Paperwork Gap Costs More Than the Procedure
New data from The Doctors Company finds documentation failures generate higher average indemnity payments than technical skill errors, even though technical errors occur far more often.
