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Video Jun 25, 2020

How Can AI Improve Doctor-Patient Relationships?
Artificial intelligence (AI) provides many opportunities for improving doctor-patient relationships, including helping prevent physician burnout, increasing accuracy of diagnoses, and allowing more time for doctors to talk to their patients, according to Eric Topol, MD, founder and director of The Scripps Research Translational Institute and author of Deep Medicine: How Artificial Intelligence Can Make Healthcare Human Again.”

Dec 19, 2023
Telehealth: Frequently Asked Questions
Sue Boisvert, BSN, MHSA, Senior Patient Safety Risk Manager, The Doctors Company
As the evolution of telehealth continues, we address questions asked by medical and dental practices.

Mar 07, 2023
Third-Party Litigation Funding on the Rise
Elizabeth Y. Healy, Vice President, Government and Community Relations, The Doctors Company
Third-party litigation funding injects the financial interests of outsiders into litigation, driving up settlement awards and threatening the integrity of the civil justice system.
From The Doctor’s Advocate

Dec 23, 2020
Podiatry: Lessons from Malpractice Claims
Carol Murray, RHIA, CPHRM, Senior Patient Safety Risk Manager, The Doctors Company
We analyzed 162 podiatric claims to identify top allegations and factors contributing to patient injury.

Professional Education
Patient Relations: Spotlight on Challenging Situations
The Doctors Company’s dedicated patient safety risk managers deliver a wide range of expert services and resources to our members—including personal telephone consultations to help guide members through challenging situations. A recent review of our call data shows that “patient relations” and “patient termination” consistently appear as the top reasons that members request assistance. The following strategies can help prevent challenging patient situations and provide guidance if one occurs.

Professional Education
Anesthesia Care: Preventing Dental Injury
Dental injury claims continue to make up almost a quarter of all anesthesiology claims (22 percent) with over 30 percent of tooth damage claims resulting in indemnity payments to the plaintiff. Due to the frequent occurrence of dental injury claims, anesthesia professionals must be aware of dental injury causes, preventive measures, and steps to take if injury occurs.

Aug 30, 2022
Telephone Triage and Medical Advice Protocols
Debra Kane Hill, MBA, RN, Senior Patient Safety Risk Manager, and Richard F. Cahill, JD, Vice President and Associate General Counsel, The Doctors Company
Telephone triage requires an accurate assessment of the patient’s concerns without the benefit of a face-to-face visit.

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