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Apr 29, 2020
The Faintest Ink: Documentation to Defend Quality Patient Care
Carol Murray, RHIA, CPHRM, Senior Patient Safety Risk Manager
Complete and timely documentation of the medical record not only enhances patient care, but it also serves to strengthen your credibility if you are called upon to defend that care.

May 01, 2024, AM Best
AM Best’s Briefing - Medical Professional Liability Sector: The State of the U.S. Market
Robert E. White, President of The Doctors Company and TDC Group, joins Sharon Pereira Marks, Director, P&C Ratings, AM Best; Victoria Riggs, MBA, Associate Director, AM Best; Eric Anderson, Interim President and CEO, the Medical Professional Liability Association; and Megan McIntyre, Head of TransRe’s Medical Malpractice team, in reviewing the state of the U.S. medical professional liability insurance sector.

Professional Education
Risk Management 101 for Healthcare Professionals: Malpractice, Patient Relations, and Documentation
This is an introductory level course about basic risk management for practicing clinicians focusing on malpractice, patient communication, and documentation. Healthcare professionals new to practice and more experienced will learn the legal elements of a malpractice claim that must be proven for a plaintiff to prevail. We share communication strategies to enhance patient understanding, compliance, and satisfaction while reducing the risk of abandonment when ending patient relationships. We address the importance of documentation, share open notes strategies for success, and strategies to demonstrate quality of care and reduce risk. Documentation examples are provided, as are tips for electronic health record (EHR) and telehealth documentation.

Apr 25, 2023
Nonadherent and Noncompliant Patients: Overcoming Barriers
Richard Cahill, JD, Vice President and Associate General Counsel, The Doctors Company
Nonadherent or noncompliant patient conduct (whether intentional or inadvertent) can adversely affect clinical outcomes, undermine the practitioner-patient relationship, and disrupt the operation of practice.

Mar 22, 2023
Remote Patient Monitoring: Considerations for Telehealth Care
Sue Boisvert, BSN, MHSA, Senior Patient Safety Risk Manager, The Doctors Company
Remote patient monitoring is advancing the safety and accuracy of telehealth by filling in some gaps and increasing the types of care that can safely be provided in the home.

Professional Education
Alzheimer's 7: Questions and Answers - What Physicians Ask About Diagnosing and Treating Dementia
This course focuses on the common concerns and questions expressed by clinicians about dementia and cognitive impairment. Practitioners will learn more about making the initial observation of cognitive decline and beginning a conversation with older adult patients, overcoming common barriers to making a definitive diagnosis of dementia, and managing the ongoing clinical needs of patients experiencing dementia. Experienced clinicians engage in conversation on how they handle delicate and difficult conversations with patients and their family members. Program participants will become knowledgeable of warning signs of dementia, gain proficiency in screening and evaluating adults for cognitive deficits, confidently disclose a diagnosis of dementia, and communicate next steps to patients and family caregivers, including safety issues, medications, and community resources. [1.50 AMA PRA Category 1 Credits™, 1.50 Contact Hours (ANCC)]

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