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Jun 22, 2022
Patient Safety in Dentistry Series
The articles in this three-part series provide strategies to help dental professionals enhance communication and documentation skills and manage adverse events in a practice setting.

Dec 23, 2020
Podiatry: Lessons from Malpractice Claims
Carol Murray, RHIA, CPHRM, Senior Patient Safety Risk Manager, The Doctors Company
We analyzed 162 podiatric claims to identify top allegations and factors contributing to patient injury.

Mar 15, 2022
Dermatology: Patient Safety Strategies for Telehealth
Susan Shepard, MSN, CPHRM, Senior Director, Patient Safety and Risk Management Education, The Doctors Company
Many types of dermatologic conditions lend themselves to remote examination for diagnosis and management. These teledermatology strategies can help you reduce risks and keep your patients safe.

Professional Education
Missed Medical History Leads to Adverse Outcome (Claims Corner)
The Doctors Company has identified patient assessment issues and communication failure between providers as key contributors to malpractice claims. This dental case study describes how inadequate patient history taking and poor communication can lead to an adverse patient outcome. The lessons learned in this course are applicable to all healthcare professionals.

Mar 01, 2022
Nine Tips for Telehealth Clinical Documentation
Sue Boisvert, BSN, MHSA, Patient Safety Risk Manager, The Doctors Company
Patient safety expert Sue Boisvert offers strategies to help providers address the unique documentation requirements created by telehealth care.
From The Doctor’s Advocate

Oct 09, 2024
Telephone Triage and Advice: Patient Safety Strategies
Debra Kane Hill, MBA, RN, CPHRM, Senior Patient Safety Risk Manager, and Richard F. Cahill, JD, Vice President and Associate General Counsel, The Doctors Company, Part of TDC Group
Communications involving telephone triage and advice present a significant area of liability exposure for practitioners.

Jul 28, 2023
Quick Check: Patient Dismissal Process
Our Quick Check tool can help you improve your process for dismissing patients from your practice.

Video Nov 15, 2023
Shoulder Dystocia: Physician-Patient Disclosure
The purpose of this video is to assist physicians in enhancing their communication skills when disclosing a shoulder dystocia injury to patients and family members. This type of injury to the infant may unfortunately occur, despite the best of care. However, effective physician-patient communication is an integral part of clinical practice and has shown to positively influence outcomes by increasing patient understanding and trust.

August 22, 2023, KevinMD
For Orthopedic Surgeons, an All-of-the-Above Approach Lowers Liability Risks
Jacqueline Ross, RN, PhD, Coding Director, and Eric E. Cleckler, MSN, RN, Patient Safety Risk Manager II, Department of Patient Safety and Risk Management, The Doctors Company, part of TDC Group, analyze orthopedic medical malpractice insurance claims and translate the findings into patient safety insights to help medical professionals pursue best practices for risk mitigation.

October 09, 2024, Inside Medical Liability Online
MPL Case: Could Closing the Loop Have Saved This Patient’s Life?
Daniel Kent Cassavar, MD, MBA, Medical Director, The Doctors Company, and Jacqueline Ross, RN, PhD, Coding Director, The Doctors Company, analyze a medical malpractice case involving communication breakdown between providers and emphasize how teamwork and respectful communication is key to reducing liability risks and improving patient outcomes.