Team-Building INSIGHT utilizes a proven framework developed by the Agency for Healthcare Research and Quality (AHRQ).* It is rooted in more than 20 years of research into how to create highly effective teams. As you implement this phased program, you and your team will have the guidance of Master Trainers, certified professionals who are trained in how to apply teamwork principles. The framework is designed for all audiences, settings, and situations—including office-based care (medical, surgical, and dental) and facilities (acute care and ambulatory care). They can customize the training to your care setting.
Assessment and Analysis
The program begins with a survey of your staff to help the trainers understand their perceptions about teamwork, and assess opportunities for improvement. Based on those findings, the trainers will identify team-building strategies, develop an action plan, and train the team.
Personalized Training
The training modules can be customized to your practice environment and focus on four core competency areas:
- Leadership
- Situation monitoring
- Mutual support
- Communications
In the sessions, your team members will learn how to clarify team roles and responsibilities, resolve conflicts, improve information sharing, and eliminate barriers to quality and safety.
Follow-Up
At the end of the program, the trainers will advise you on strategies to maintain and spread the improvements in teamwork performance that your staff has achieved. This will help set your organization on a path to sustaining a team-oriented culture.
Cost
Team-Building INSIGHT is a value-added service offered at no cost to our members. It is part of our ongoing commitment to provide members with guidance and resources to advance the practice of good medicine.
Get Started
Contact your patient safety risk manager or call the Patient Safety and Risk Management Department at (800) 421-2368.
Related Resources
For more patient safety tools, articles, and practice tips, visit thedoctors.com/patientsafety.
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