A medical career is a long journey.
We go the distance for our members.
It’s in our DNA.
As the nation’s largest physician-owned medical malpractice insurer, providing superior service is more than a best practice for us, it’s at the core of who we are. We regularly survey our members, and our 2023 results revealed exceptional rankings across multiple categories of support.
Our member loyalty and enthusiasm has grown by 3 percentage points over the past 12 months, as shown in our Net Promoter Score (NPS), which measures customer loyalty by looking at customers’ likelihood of recommending us to their peers.
With a Net Promoter Score (NPS) of 79, we now rank among the world’s most respected brands.
And through surveying the physicians we have defended from malpractice allegations, we found that among that cohort, our NPS score rises to 92—a world-class score that indicates extremely high member satisfaction as we work on their behalf to protect their reputations. As a member-owned company, our commitment to member service and satisfaction is fundamental to fulfilling our mission.
Net Promoter Score
Industry-Leading Member Satisfaction
94% of our members agree we provide exceptional service and communication.
As healthcare delivery continues to undergo unprecedented change, it’s more important than ever for doctors to have a strong, trusted partner to help them focus on what they do best—delivering care.
93% of our members agree our defense is relentless.
If a claim occurs, we fight to win—both in and out of the courtroom. And we make this promise to you: We will never settle a claim without your consent, where permitted by law.
88% of our members agree the way we reward doctors is unmatched.
Unlike commercial insurance companies, which look for ways to reward shareholders, The Doctors Company is dedicated to rewarding our members. Our Tribute® Plan is an unrivaled financial benefit paid to members at retirement—the highest Tribute award paid to date is $264,808.
89% of our members agree we go above and beyond to help them prevent claims.
The industry’s largest claims database gives us an unparalleled understanding of lawsuits against doctors, and our data-driven approach enables us to anticipate emerging trends and deliver innovative patient safety tools to help our members reduce risk.
What Our Members Say
Both longtime and new members regularly send notes of thanks to employees for their professionalism and personalized support—support that is provided when clinicians are experiencing everything from life’s little frustrations to some of the most stressful times of their life.