A medical career is a long journey.
We go the distance for our members.
It’s in our DNA.
As the nation’s largest physician-owned medical malpractice insurer, providing superior service is more than a best practice for us, it’s at the core of who we are. We regularly survey our members, and our 2024 results revealed exceptional rankings across multiple categories of support.
Member agreement that The Doctors Company provides the best imaginable service is at 88 percent—the highest ranking in the six years we've asked this question.
Our members have given us a Net Promoter Score (NPS) of 78, ranking us among the world’s most respected brands. For perspective, the highest NPS score in the property and casualty insurance industry is 53.
And through surveying the physicians we have defended from malpractice allegations, we found that among that cohort, our NPS score rises to 91—a world-class score that indicates extremely high member satisfaction as we work on their behalf to protect their reputations. As a member-owned company, our commitment to member service and satisfaction is fundamental to fulfilling our mission.
Industry-Leading Member Satisfaction
93% of our members agree we provide exceptional service when responding to phone calls, questions, and requests.
As healthcare delivery continues to undergo unprecedented change, it’s more important than ever for doctors to have a strong, trusted partner to help them focus on what they do best—delivering care.
93% of our members agree our defense is relentless.
If a claim occurs, we fight to win—both in and out of the courtroom. And we make this promise to you: We will never settle a claim without your consent, where permitted by law.
88% of our members agree the way we reward doctors is unmatched.
Unlike commercial insurance companies, which look for ways to reward shareholders, The Doctors Company is dedicated to rewarding our members. Our Tribute® Plan is an unrivaled financial benefit paid to members at retirement—the highest Tribute award paid to date is $264,808.
90% of our members agree we go above and beyond to help them prevent claims.
The industry’s largest claims database gives us an unparalleled understanding of lawsuits against doctors, and our data-driven approach enables us to anticipate emerging trends and deliver innovative patient safety tools to help our members reduce risk.
What Our Members Say
Both longtime and new members regularly send notes of thanks to employees for their professionalism and personalized support—support that is provided when clinicians are experiencing everything from life’s little frustrations to some of the most stressful times of their life.
“Since 1979, I have had an excellent relationship with The Doctors Company and have always told my colleagues they should pick this one.”
“Right from the beginning, my claims specialist changed my entire outlook by strengthening my resolve when my faith in both the legal system and human nature in general were at a low point.”
“We cannot imagine what this process would have been like without The Doctors Company. We just wanted to thank you for your guidance, support, and all you have done for us.”
“The one thing that carries you through in life is: Act honestly and with integrity, and it will carry you through. The Doctors Company personifies that.”
“Every interaction I have had with The Doctors Company has been helpful, reassuring, and professional. I value the service highly.”
"You have always guided the practice in the right direction and have been very prompt to return calls and emails."
"I have used The Doctors Company for over 40 years. They vigorously defeated the one bogus lawsuit against me and have kept premiums affordable."
"Great service. Anyone I deal with is warm, right on target with info or advice, and make me feel that I am valued and intelligent!"
"Excellent service and support when needed. Fair pricing. Responsive team members."